Customer Service & Ordering Process
Yes you sure can! At The Bedroom we take great pride in offering industry leading customer service and product knowledge to enable our customers to make informed purchases. You can speak to one of our customer service team members right here (contact us here).
We understand that everyone is unique and likes to shop in a way that suits them. This is why we've made it super easy for everyone to order from us. Other then placing your order directly online you may also place your order via email, over the phone or in our store. Visit our contact page to get in touch about placing your order (contact us here).
We currently offer buy now, pay later services through Afterpay and Zip. You may sign up for these services directly in your checkout or visit these websites to apply for an account.
Some of our range is bespoke and made to order and so we offer you the opportunity to place an order with a 50% deposit only. If you would like to take up this option then please reach out to us via email or phone to place your order (contact us here to place order).
Our store in Sydney has a large range of frames on display, and most of our different variations are on display in the store. Our range on display is ever changing so we suggest contacting our friendly customer service team to check if your desired frame is currently on display.
The exact bed model that you choose will display the current lead time in the product description. Our bed frames have been selected by our team of experts from factories in Australia and around the world, so lead times can vary.
Whilst we offer highly customised options we also have a range that is available and ready to ship. You can check this range out by clicking on our in-stock section above.
We send our bed frames by both couriers and dedicated furniture freighters. As the items are bulky they can take 1 week via courier and 2 weeks via our furniture freighters.
Quality & Strength
At The Bedroom we've overseen the manufacturing process of all our manufacturers to ensure the beds meet our quality standards and provide customers with more than the value that they've paid for. You can rest assured that all of our bed frames can safely take an adults weight without moving or shaking.
Our cast iron metal bed frames are the strongest frames available, and are built to last a lifetime. Check out this range right here (cast iron metal bed frames).
We are a family-owned business with our store located in the Sydney metro area in the suburb of Maroubra. If you can't make it into our store then you can contact us here to schedule a video call with our in-store team to bring the in-store experience to you no matter where you are! Contact us here
Before offering our beds for sale we have either installed ourselves or inspected the products installed by the manufacturer to ensure sturdiness. This means that none of our beds will ever wobble or squeak once installed. If this occurs then please closely check that all the fittings are tightened. Our products very rarely have any issues but if the problem persists then please get in touch with us and we will have the issue rectified.
None of the metal bed frames or furniture pieces that we sell squeak or rattle. We have carefully selected our range of beds to ensure they of the highest quality available. If you purchase a metal bed from us and it begins squeaking then ensure that all the fittings are fully tightened, and if the issue persists then contact us to have it rectified.
If you already have a mattress and are purchasing a bed frame then your mattress size will determine the size you require. You can easily check the size of your mattress my measuring the length and width of it before checking it against our size guide right here.
The dimensions of each bed frame can vary greatly and each of our bed frames feature product dimensions on the product page. The dimensions will either be in the description featured below the product, or can be accessed by clicking the link that appears below the "add to cart" button.
Any mattress purchased in a standard Australian size can fit onto our bed frames. Please refer to our question above to see the size chart for standard mattress sizes in Australia.
All of our mattresses are made in Australia to the standard sizes and so will fit on any of our bed frames purchased in the same size.